Below are some of our most Frequently Asked Questions (FAQs) are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
Each bag of specialty beans that we sell is at the optimal taste level at the of purchase (i.e +/- 2 weeks after it has been roasted) to ensure the best coffee experience. Some bags may arrive on the date of roasting or few days after, in this case, we recommend waiting at least 1 week before consumption for best results. Patience is a virtue 😉
We recommend using your beans within 2-4 weeks of opening the bag. Coffee beans are protected in a layer of nitrogen ⚗️ that keeps their flavor profile, but this layer does diminish over time making the beans less flavourful over time.
If you experience any issues with your coffee, such as a damaged product, incorrect item, or wrong grind size, we’d be happy to assist you. Send us an email to
If your order is placed between Saturday - Wednesday, we will deliver within 2-3 working days. If your order is placed on Thursday after 3:00 pm, we will only process the order on the following Sunday. Please note that our specialty roasters have individual roasting schedules and many do not roast over the weekend (Thursday, Friday, and Saturday).
At the moment, we only ship within the UAE, continental United Stated, and the Kingdom of Saudi Arabia (UAE remote areas may have delayed shipping times). We do not ship to PO boxes. All coffee is currently sent via multiple logistics partners. If in doubt, please email us at and we will try our best to get your order delivered. We currently do not deliver to the following locations within the UAE (subject to change): Al Jubail Island
Al Gurm Resort
Building Materials City
Al Me'rad
Al Adla
Al Haffar
Al Ras Al Akhdar
Break Water
Al Rumaila
Al Thurayya
Salam City Workers Area - Remote
Nisab, Sahil - Remote
Ghantoot Outer
Ajban Farms, Abu Dhabi
Abu Dhabi Outer - Al Ajban
Rawadat Al Reef
Watani Residential Compound
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